Patient Rights

Any patient or surrogate decision-maker has the right to file a complaint with the Center for Improvement in Healthcare Quality regarding quality-of-care concerns or safety issues at Rehabilitation Institute of South San Antonio. The patient/surrogate decision-maker is not required to notify the organization prior to filing the complaint.

To file a complaint online, by mail, or by telephone is as follows:
Online: https://cihq.org/complaint

Mail:
Center for Improvement in Healthcare Quality
P.O. Box 1540
Mexia, TX 76667-1540
Attn: Chief Executive Officer

Phone: 512.661.2813